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Return and Refund Policy

Last updated: Jan 19, 2023

Thank you for contacting BERBERENGLISH.

If, for any reason, you are not completely satisfied with our lessons, programmes, or online courses, we invite you to review our policy on refunds and returns.

The following terms apply to any service and/or product You purchase from Us. 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account: A unique account created for you to access our Service or parts of our Service.

  • Company: Refers to BERBERENGLISH, also referred to as "the Company," "we," "us," or "our" in this Agreement.

  • Cookies: Small files placed on your computer, mobile device, or any other device by a website. They may contain details of your browsing history on that website among other information.

  • Device: Any device capable of accessing the Service, such as a computer, cellphone, or digital tablet.

  • Personal Data: Any information related to an identified or identifiable individual.

  • Service: Refers to the website.

  • Service Provider: Any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.

  • Package: Refers to any package of lessons, online pre-recorded course, online programme, or gift card purchased on the website that includes a package of services.

  • Lessons: Refers to online lessons purchased on the website or in person, with durations of 40 minutes, 60 minutes, 90 minutes, or other arranged durations, conducted on any online platform.

  • Third-party Social Media Service: Any website or social network through which a user can log in or create an account to use the Service.

  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself. This may include information such as the duration of a page visit.

  • Website: Refers to BERBERENGLISH, accessible from www.berberenglish.com.

  • You: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such an individual is accessing or using the Service, as applicable.

Your Lesson Cancellation Rights

  • You are entitled to cancel your order for pre-recorded online courses within 7 days from the moment you make your payment, without the need to provide any reason for doing so.

  • The deadline for cancelling an Order (online recorded course) is 7 days from the date and time on which You paid or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

  • One-to-one lessons purchased on the website www.berberenglish.com are non-refundable

  • Pre-recorded online courses, online programs, packages, and lessons on sale are non-refundable.

  • If you reschedule or cancel a private lesson with less than 24 hours’ notice, then you will be charged for the lesson.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

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