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Return and Refund Policy

Last updated: 15th Jan, 2026

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Thank you for reaching out to BERBERENGLISH.

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​This Return and Refund Policy sets out the terms under which purchases made on our website are final. By completing a purchase on www.berberenglish.com, you acknowledge that you have read, understood, and agreed to the terms set out below.​

The following terms apply to any service and/or product you purchase from us.

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1. Interpretation and Definitions

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Interpretation

Words with an initial capital letter have meanings defined under the conditions below. These definitions apply whether the terms appear in singular or plural form.

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Definitions

For the purposes of this Return and Refund Policy:

  • Account means a unique account created by You to access parts of the Service.

  • Company refers to BERBERENGLISH, also referred to as “we”, “us”, or “our”.

  • Service refers to all services provided by BERBERENGLISH through the Website, including lessons, courses, programmes, subscriptions, and digital content.

  • Lessons refers to any one-to-one or group lessons, whether conducted online or in person, of any duration.

  • Digital Products refers to pre-recorded courses, online programmes, downloadable materials, subscriptions, and any other digital content made available through the Website.

  • Package refers to any bundle of lessons, courses, programmes, subscriptions, or gift cards purchased together.

  • Website refers to www.berberenglish.com.

  • You means the individual or legal entity purchasing or using the Service.

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2. Nature of Services and Products

 

All offerings provided by BERBERENGLISH are services and/or digital products.
We do not sell physical goods.

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Our services are either:

  • personalised and time-based (such as lessons), or

  • digital and immediately accessible upon purchase (such as online courses, programmes, subscriptions, or downloadable materials).

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3. No Returns and No Refunds

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All purchases made through BERBERENGLISH are final and non-refundable.

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This policy applies to all services and digital products offered on the Website, including, without limitation:

  • one-to-one lessons and group lessons, whether conducted online or in person;

  • lesson packages of any duration or quantity;

  • pre-recorded online courses;

  • online programmes;

  • subscriptions, whether monthly, annual, or otherwise;

  • discounted, promotional, or special-offer purchases;

  • gift cards;

  • any digital, downloadable, or streamed content.

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By completing a purchase on the Website, You expressly acknowledge and agree that the services and digital products provided by the Company are, by their nature, personalised, time-based, or supplied in digital form, and that performance of the service and/or access to digital content may commence immediately upon payment.

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Accordingly, and to the fullest extent permitted by applicable law, no refunds, returns, reversals, or credits shall be issued once a purchase has been completed, regardless of:

  • non-attendance or cancellation by You;

  • dissatisfaction with content, delivery, pace, or teaching style;

  • changes in personal circumstances or availability;

  • technical issues;

  • any change of mind after purchase.​​

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Contact Us

If you have any questions about this return and refund policy, You can contact us:

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